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Terms and Conditions of Business


Who we are

Simply Naturale is the trading name of Tektrade Trading & Consulting Ltd.
Our registered office is 3 Bank Buildings, 149 High Street, Cranleigh, GU6 8BB, Surrey, U.K.
Our company registration number is 06365907.

We are a business devoted to the ideals of innovation, quality and ecology for all the items we source and supply. Our aim is to provide a personal touch and commitment to customer satisfaction, ensuring that our loyal discerning clients can always rely on an enjoyable shopping experience.

Our prices

VAT (Value Added Tax) at the current rate of 20% is included in the prices displayed on our site. Delivery charges are added to the cost of the goods as per our delivery charges policy. Simply Naturale reserves the right to amend prices without giving prior notice. All purchases are transacted in £ Sterling.

Placing your order

By placing your order via our website you are making an offer to Simply Naturale to purchase the goods detailed in your order and on our website. Once your order has been placed we will send you an email confirmation. All orders are subject to acceptance and availability of the goods ordered. We reserve the right to refuse any order placed by you.

A contract between you and Simply Naturale for the purchase of our order only exists once an order has been accepted, processed and despatched to you.

Payment

We welcome online payment in a secure environment with the following cards: Visa, MasterCard, Electron,Maestro and Solo. Payment will be taken from your card when the goods are dispatched. If the issuer of your payment card refuses to authorise payment to us, we will not be able to proceed with the transaction and will not be held liable for any delay or non delivery of the goods ordered.

Title

Ownership of the goods passes to the customer once payment for the goods is received in full by Simply Naturale.

Cancellation and Returns

You may normally cancel your order (once it has been accepted by us) for any reason up to the point of despatch. Orders cancelled within this period will be refunded in full within 30 days.

If for any reason you are not satisfied with your purchase, please return it within seven working days, unused, in perfect condition and in its original packaging. We strongly recommend that all returns are accompanied with full details of the ordernumber and the reason for the return enclosed with the item. We also suggest that you request a proof of postage certificate from the Post Office if you return your goods.

We will exchange any faulty goods at our own expense. This guarantee does not affect your statutory rights.

Description and Prices

We take all reasonable care to make sure that all the prices, description and details displayed on simplynaturale.co.uk are correct, but errors may occur. If we find a pricing error in one of the articles which you have purchased, we will give you the option of reconfirming your order at the correct price or canceling it. If for any reason we are unable to contact you then the order will be cancelled and you will be notified by email or letter to that effect.

Conformity of Goods

We take every care to ensure that all product descriptions are correct on our website. However, product specifications on our website are not intended to be binding, but to give a general description of the goods.

Site Security

To ensure that you are in a secure area of our site, please check for the closed padlock or an unbroken key in the bottom corner of your browser.

Privacy

We know that you care how information about you is used and shared and we appreciate your trust in us to do that carefully and sensibly. This notice describes our privacy policy. By visiting simplynaturale.co.uk you are accepting and consenting to the practices described in this Privacy Notice.

Cookies

This site uses cookies to improve your shopping experience. Cookies are small pieces of information which are stored by your browser on your computer's hard drive. The cookies used on this site do not store any sensitive data. If you wish to disable cookies on your computer this site will continue to function, however you will not be recognised when you return to the site and any open baskets will not be stored when you leave the site.

General Data Practices

When you shop on our site, we will ask you to input and will collect personal information from you such as your name, e-mail address, billing address, delivery address, telephone number, product selections, credit card or other payment information. We may also collect information about where you are on the internet (eg the URL you came from, IP address), your browser type. You should be aware that this site is being monitored and may capture information about your visit that will help us improve the quality of our service.

We use your information only for the following purposes:
    •    Processing your orders;
    •    For statistical or survey purposes to improve this Website and its services to you;
    •    To administer this website;
    •    If you consent, to notify you of products or special offers that may be of interest to you.

You agree that you do not object to us contacting you for any of the above purposes whether by telephone, e-mail or in writing and you confirm that you do not and will not consider any of the above as being a breach of any of your rights under the Privacy and Electronic Communications (EC Directive) Regulations 2003.

Law

Your use of the website and the terms and conditions are governed by English law. By using our website you are agreeing to submit to the exclusive jurisdiction of the English court. Our website and terms and conditions have been designed for the United Kingdom and to conform to U.K. law. We are pleased to supply goods to customers outside of the U.K., but our website and its contents are not designed to conform to non U.K. laws and regulations that apply in other countries.Simply Naturale